It’s estimated 40% of any customer base will be in vulnerable circumstances but vulnerability can be difficult to recognise and can make service teams feel unsure
We offer creative digital learning, workshops and toolkits to shift thinking and behaviour around vulnerability, so your teams feel confident and capable to identify vulnerability and deliver positive and supportive customer experiences.
- More confidence in identifying and responding to consumer vulnerability
- Practical tools
- A lifelong grasp of the issue to bring to work and home
- Better service conversations
- Better referrals
- Better protection
For more information
Watch the introductory video.
“I’d recommend this course to all front line customer service and complaints management staff as a must do. It not only leaves you with a useful reference guide at the end, it helps you understand people a little better and that understanding is one of the keys to success when interacting with vulnerable consumers.”
/ Head of Member Relations, RACQ