It takes 12 positive experiences to make up for one unresolved negative experience
We offer workshops, toolkits and consultancy in every aspect of complaint handling from resolutions at the first point of contact to systemic issue management, so your teams retain your customers.
- Recognising and responding to customer trigger points and moments that matter
- A mindset and understanding to achieve resolutions
- The right tools
- Increased customer retention
To discuss your organisation's needs